STEPHEN BATES

30, Farnham walk,

West Hallam,

Ilkeston,

Derbyshire,

DE7 6LQ

Key Skills:

Extensive knowledge of  Windows 95, 98, ME, 2000, NT, XP, Linux and the Mac OS 8,  9 X.

I have experience in building, repair, testing and maintenance of the company’s PC’s databases and networks.

I also have an in-depth knowledge of IT, FTP, Networking, TCP/IP and peripheral cabling (Ethernet, RS232, Coax,G73, and fibre).

Experience using Microsoft Office suite of software Dream Weaver and Flash in web page development with graphical experience in Photoshop, Paintshop, Pro, 3dsMax, Maya and programming experience in C++ and HTML.

Education

Schools attended:

Ilkeston School,  1982-1988: English C

Biology B

Art B

Royal Air Force, 19990-1996: Maths A

Colleges/Universities attended:

Open University, 2004-2005: MT206 (Object Orientated Programming) Pass.

Open University, 2003-2003: MT262 (Putting Computer Systems to Work) Pass.

Open University 2002-2002: T171 (You, the Computer and the Web) Pass.

www.arcane3d.co.uk

CommonTime 2005-(To Date)  Support Analyst:
Company software: mSuite support with mControl, mSecure, mNotes.
Supporting the installation of SQL servers with database backup, recovery and configuration.
Firewall and network support and testing for mSuite installation
Provide pre-sales installation and support of mSuite and mNotes.
Lotus Notes support with Mail, Calendar, Contact, Task, Journal and Sametime.
Customer Care
Fault finding
Testing
After sales installation and support.
Maintenance conformation, directing users with expired maintenance to renew.
Provide support by email.
Provide support by phone, incoming and outgoing.
Provide remote management of a customers mSuite installation.
PDA Support for Palm, Windows Mobile 2003, 2005 and 2006 Pocket PC’s Smart Phones and Symbian p910, s80 and s603rd edition devices
Editing end user registry settings
Reading and diagnosing logs from the server and PDA
Checking documentation
Creating solutions and documentation for use within support.
Logging bugs and functionality requests
Support of focus accounts
Assist sales on products for customers
Validate licences and maintenance.
Support escalation for the US support team
Support and advice for the French Pre sales team
Beta testing new CommonTime products
Provide training for new employees at CommonTime.
The creation, support and maintenance of certificates used for encryption.
Installation and support of mNotes and mSuite for the sales team.
Customer training in mSuite and mNotes.
Support for Timezone and DST  issues
Support for customers world wide.

BTOpenworld 2001-2005 Technical Support:

I provided cover for BTOpenworld’s command desk and statistical data to enable optimum coverage for customer support.  I gave technical support and advice over the phone to problem solve  computer, FTP, and network faults. My IT skills include extensive  knowledge of Windows 95, 98, ME, 2000, NT, XP, and Mac OS, 8, 9, X.

BetterBox Communications Ltd 2001-2001 Technical support:

I gave technical support and advice over the phone to problem solve computer and network faults utilizing knowledge of network cabling, RS232 and Coax. I used an in-depth knowledge of IT, FTP, Networking, TCP/IP and numeric skills to be able to impart information appropriately to people with different levels of ability with IT.

I am also experienced  in repair and maintenance of the company Pcs and LANs.

HighwayOne 1998-2001                    Network Developer:

I was involved with the installation, commissioning and fault finding of Cisco IGX, BPX feeders, configuring IP addresses and gateways, Cisco 7500 and 1700 routers.

I have experience of Alcatel, Nera, Harris, P-Com and Netro wireless radio equipment for data communications  of E1 to E3 networks.

Nortel 1996-1998               Commissioning Engineer

I was responsible for the installation and commissioning  of cellular radio masts and cellular radio equipment for Vodaphone and Orange.

Royal Air Force 1990-1996              Senior Aircraftsman

Responsible for the installation, repair and maintenance of ground to air communications and fibre optic networks.

Interests: